Privacy Policy
Privacy Policy
At Empire Furniture, we take the protection of your privacy very seriously and are committed to upholding the highest standards in this regard. Your trust is important to us, and we strive to safeguard your personal information. Please read our Privacy Policy carefully to understand how we collect, use, and protect your information.
Note: Our Privacy Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates. This Privacy Policy applies solely to Empire Furniture and not to our business partners, affiliates, or third parties. Please review their privacy policies separately when interacting with them.
What Information Do We Collect?
We collect the following user and customer information:
- Contact Details: Your name, email address, phone number, and shipping address.
- Transaction Details: While we do not store sensitive financial data such as credit card numbers, cardholder name, expiration date, or CVV, we may collect other transaction-related details (e.g., payment history, date of purchase).
- Order History: Information about your previous orders, including products, pricing, and transaction data.
- Session Information: Data on your interaction with our website, including traffic source, IP address (used to approximate location), browser type, operating system, and session log information (navigation details, date, and time of access).
- Third-Party Sign-In Information: If you sign in using Facebook, Twitter, Pinterest, or other third-party platforms, we may collect information shared via those sign-ins.
- Communications: Emails or messages exchanged directly with Empire Furniture regarding product inquiries, order details, disputes, or complaints.
Note: User-generated content on our site, such as reviews, blogs, or testimonials, is not considered personal information and is not subject to this Privacy Policy.
How Do We Use Your Information?
At Empire Furniture, we collect user information strictly for conducting our business and providing the best services to our customers. We do not sell or rent your personal information to third parties. Your information is used in the following ways:
- Service Delivery: Your data may be shared with our subsidiaries, affiliates, and partners involved in delivering products or services to you.
- Business Operations: We use your information to understand customer behavior, improve our offerings, and deliver relevant experiences. Aggregated data is used for statistical analysis and marketing activities.
- Promotional Communications: With your consent, we use your contact information to keep you informed about offers, deals, product launches, order and shipping updates, and promotional content. After six months of engagement, we may send special offers and promotions unless you choose to opt-out.
- Cookies: Cookies help us provide a customized experience, such as remembering recently viewed products and enabling wish list or cart features.
- Website Performance: We track session logs, user navigation, and traffic flow to improve site performance and user engagement.
- Legal and Compliance: We may use your information in the event of legal disputes, fraud prevention, regulatory compliance, troubleshooting, and enforcing our terms and conditions.
Cookies
Cookies are used to enhance your browsing experience on Empire Furniture by allowing the website to remember your preferences and provide tailored services, such as showing recently viewed items or maintaining your shopping cart.
Opt-Out and Data Removal
You have the option to opt-out of receiving non-essential communications from us at any time. If you wish to remove your contact information from Empire Furniture, please contact us at info@empirefurnitures.com.
Legal Obligations
We may be required to use your information in compliance with legal obligations, including responding to court orders, preventing fraud or other criminal activities, collecting fees, or enforcing our terms and conditions. We will always act in accordance with the law and your rights.
For any questions or concerns regarding this Privacy Policy, please contact us at:
Empire Furniture
75-77 High Street, Hounslow, UK TW3 1RB
Phone: +44 7388 658000
Email: info@empirefurnitures.com
